
State Farm® Insurance Agent Ed Ibanez
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Scott Nigro
June 24, 2025
"Jassy is great, always responds in a timely manner and follows up with an email"
"Scott, thank you for the nice review. Jassy is a great asset to our Team"
Natali Williams
June 23, 2025
"This team is consistently warm, responsive, and dedicated to delivering exceptional client service. Truly a pleasure to work with."
"Thanks Natali, we appreciate you taking the time to recognize our efforts. looking to many years of working together"
Sonya Daigle
June 22, 2025
"I have been with State Farm Insurance for several years now. I have had the BEST customer service experience with Vanessa. She has ALWAYS followed up on any questions I have had regarding my policies with State Farm. She always makes sure I have all discounts available for my family. Her cheery attitude always make me feel like no question is too big or too small. She has made a professional and friendly relationship with me and it is so nice to have that with a large company like State Farm. I personally feel it should be “Vanessa from State Farm,” and not Jake! 😂. She should be recruited for the commercials! Cause with me it’s Vanessa from State Farm all the way! Sonya Daigle"
Kim Dykeman
June 20, 2025
"Great coverage and I got such a good rate!! The company genuinely cares and is supportive and diligent when you need them! Couldn't be happier with my policy and service!"
"Thank you Kim for the kind words; we take our job very seriously and we are always looking to match the best prices with the best coverages. "
David Fields
June 14, 2025
"Been with these guys a few years. Have been ez to work with and very prompt answers if I have a question."
"We appreciate you taking the time to leave us a nice review. We are here when you need us"
joe b
June 11, 2025
"I have been working with Vanessa on both home and auto insurance for some time now. Every time I call with a question or policy change, and I mean , every time, I am treated with some of the best customer service I've ever had. Vanessa is so personable, and extremely helpful. After my most recent dealings with her, I had to ask for her supervisor to give her a compliment. This service is not the norm today it feels like. However, Vanessa is always great to work with and does a great job."
"So happy that you feel that way about our office. Vanessa is great! We love referrals, feel free to do that and we will make sure we send you a gift card!"
Jamie Vozella
June 9, 2025
"I lost my debit card that was attached to my autopay and I couldn't change it on the app. The rep was super nice and helpful and made the process simple and easy. Im a State Farm customer for life because the customer service is outstanding. Thank you for everything. I was on vacation when I got the text my autopay didn't go through and panicked. But the rep was amazing. Give her a raise!"
"Thank you for your review. I am glad we could get that issue resolved for you quickly and efficiently. Raise on its way! Jassie is great!"
Richard Drinkwater
May 23, 2025
"If I could give more than 5 stars, I would. State Farm and their team have been nothing but exceptional. Between Vanessa, and Jassy, I always get above and beyond customer service!! They always exceed my expectations and are very dependable. Highly recommend!!"
"Thanks for the kind words, Richard! We’re happy to hear Kristin was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Christine Dentremont
May 23, 2025
"The staff at Ed's office is amazing! Always responsive in a very timely manner and help keep our documents on track!"
"Thank you, Christine! We appreciate you taking the time to recognize our efforts. We value your business! "
melissa Mace
February 15, 2024
"Great communication and staff"
"Melissa, Thank you so much for taking the time to leave us a 5-star review on Google! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with us."
John Rogan
November 11, 2023
"Kristin Nelson is always so helpful and knowledgeable and she answers all my questions!!"
" Kristin is the best! We are absolutely thrilled by your awesome 5-star review! Your kind words have made our day and we couldn't be happier. Thank you so much for taking the time to share your positive experience with us. We strive to provide the best service possible, and it's incredibly rewarding to know that we've succeeded in doing so. If there's ever anything else we can do for you, please don't hesitate to reach out. Thanks again for your support and for being an amazing customer!"
Michael Garcia-Feliz
September 13, 2023
"Worked closely with Vanessa at the Salem office for a new business insurance quote. She was very helpful, knowledgeable and friendly. I have been with Ed for over 3 years for my homeowners as well as auto. Some of the fairest rates saving me hundreds but also best customer service as well"
"Michael, thank you so much for your 5 Star review. Vanessa is very professional is always there when you need her. She loves referrals so please let us know if there is someone you know we can help! Looking forward to serving you for years to come"
Jennifer Wentworth
September 11, 2023
"I can’t say enough about our customer experience with State Farm. Last year our home was struck by lightning, causing a fire. We were out of our home for 7months while we rebuilt and repaired. State Farm covered everything. We have multiple policies with them. I see Kristin Nelson getting a few shout outs on here and between her and Vanessa, our questions and calls are answered and returned promptly and the costs for our policies is very reasonable. Highly recommend!"
"Jennifer, thank you for sharing your remarkable experience with State Farm during a challenging time for your home. We're truly sorry to hear about the fire, but we're delighted to know that State Farm, along with the exceptional support from Kristin Nelson and Vanessa, helped you through the process and covered everything you needed. Thank you for choosing State Farm, and we look forward to serving you for years to come!"
Kelly Demers
April 30, 2023
"We would like to thank Kristen Nelson for all her professionalism and expertise in the handling of our recent change to State Farm. She made us feel confident and comfortable in this decision. We recently had an unpleasant experience with another insurance provider. We highly recommend her for any insurance needs. We look forward to continuing working with her. Thank you Kristen for all your help... Kelly & Sandra Demers"
"Kelly, thank you so much for your 5 Star review. Kristen is amazing! Welcome to our family, looking forward to serving you for years to come"
Christian Dionne
November 10, 2022
"Outstanding service and honest policy information. Kristin Nelson did an awesome job, O and the total cost of the Auto and Homeowners policy was terrific. Thanks for all you help."
"Chris, thank you for the very thoughtful review! Glad that we could help you and save you some money as well. Kristin is terrific and loves referrals!"
James Danner
September 7, 2022
"Kristin customer service was impeccable she answered all of my questions in a time fashion. My family & I will be a long time customer. Thanks for everything"
"Thank you for the wonderful review, James! Kristin is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
nancy pane
August 2, 2022
"Kristin has been a huge help for me. I'm very happy with the service from this office. Thank you all!"
"Thank you for the wonderful review, Nancy! Kristin is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
Lou Ronsivalli
July 30, 2022
"I did a thorough search for home, auto, umbrella insurance options this year and found Kristin Nelson to be courteous, professional and responsive. I signed on with them for the current year. They sent me a small red Ibanez guitar keychain -- just like my own guitar!"
"Lou, thank you for the great review. Kristin is very knowledgeable and always willing to help. Glad you enjoyed the small gift, what a coincidence!"
white bros
April 13, 2022
"Great service!"
"Thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Jeff Guerette
June 10, 2021
"Luke Ramsay is professional, patient, thorough, and answered all of my questions. A+ Service"
"Thank you for the wonderful review, Jeff! Luke is a fantastic asset to our team and we’re happy to hear he was able to help you with your insurance needs."
Jack Cusack
June 9, 2021
"Luke Ramsey provides excellent service. Highly reccomend!"
"Thank you for telling us about your experience with us, Jack! Luke is a wonderful talent and we feel lucky to have him on board. Please let us know if you have any questions about your insurance policies or anything else!"
Kasper Prod
June 9, 2021
"Glori was very helpful"
"Thank you for the kind words, Kasper! We’re ecstatic to hear that Glori was able to help you with all your insurance needs. We are happy to have you as part of the State Farm family."
John Ensinger
June 9, 2021
"I came in earlier this week quickly and had great experience, plus the customer service I received from Luke R. was phenomenal."
"We love seeing reviews like this! Thank you for taking the time to tell us about your experience with Luke at Ed Ibanez State Farm Insurance Agency. He is a wonderful talent and we are so happy to hear he was able to assist you with your insurance needs!"
Stoughton Bell
June 9, 2021
"Luke Ramsay"
"Stoughton, thank you for taking the time to leave Luke and our office a review! We are happy to have you as part of the State Farm family."
Anna Rava
June 9, 2021
"Luke Ramsay"
"Thank you for taking the time to leave us feedback. Luke is an amazing part of our team here at State Farm Salem. Nothing is more important to us than providing our customers with the right insurance coverage for the right price!"