State Farm® Insurance Agent Ed Ibanez
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Richard Drinkwater
May 23, 2025
5
out of
5
rating by Richard Drinkwater
"If I could give more than 5 stars, I would. State Farm and their team have been nothing but exceptional. Between Vanessa, and Jassy, I always get above and beyond customer service!! They always exceed my expectations and are very dependable. Highly recommend!!"
We responded:
"Thanks for the kind words, Richard! We’re happy to hear Kristin was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Christine Dentremont
May 23, 2025
5
out of
5
rating by Christine Dentremont
"The staff at Ed's office is amazing! Always responsive in a very timely manner and help keep our documents on track!"
We responded:
"Thank you, Christine! We appreciate you taking the time to recognize our efforts. We value your business! "
melissa Mace
February 15, 2024
5
out of
5
rating by melissa Mace
"Great communication and staff"
We responded:
"Melissa, Thank you so much for taking the time to leave us a 5-star review on Google! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with us."
John Rogan
November 11, 2023
5
out of
5
rating by John Rogan
"Kristin Nelson is always so helpful and knowledgeable and she answers all my questions!!"
We responded:
" Kristin is the best! We are absolutely thrilled by your awesome 5-star review! Your kind words have made our day and we couldn't be happier. Thank you so much for taking the time to share your positive experience with us. We strive to provide the best service possible, and it's incredibly rewarding to know that we've succeeded in doing so. If there's ever anything else we can do for you, please don't hesitate to reach out. Thanks again for your support and for being an amazing customer!"
Michael Garcia-Feliz
September 13, 2023
5
out of
5
rating by Michael Garcia-Feliz
"Worked closely with Vanessa at the Salem office for a new business insurance quote. She was very helpful, knowledgeable and friendly. I have been with Ed for over 3 years for my homeowners as well as auto. Some of the fairest rates saving me hundreds but also best customer service as well"
We responded:
"Michael, thank you so much for your 5 Star review. Vanessa is very professional is always there when you need her. She loves referrals so please let us know if there is someone you know we can help! Looking forward to serving you for years to come"
Jennifer Wentworth
September 11, 2023
5
out of
5
rating by Jennifer Wentworth
"I can’t say enough about our customer experience with State Farm. Last year our home was struck by lightning, causing a fire. We were out of our home for 7months while we rebuilt and repaired. State Farm covered everything. We have multiple policies with them. I see Kristin Nelson getting a few shout outs on here and between her and Vanessa, our questions and calls are answered and returned promptly and the costs for our policies is very reasonable. Highly recommend!"
We responded:
"Jennifer, thank you for sharing your remarkable experience with State Farm during a challenging time for your home. We're truly sorry to hear about the fire, but we're delighted to know that State Farm, along with the exceptional support from Kristin Nelson and Vanessa, helped you through the process and covered everything you needed. Thank you for choosing State Farm, and we look forward to serving you for years to come!"
Kelly Demers
April 30, 2023
5
out of
5
rating by Kelly Demers
"We would like to thank Kristen Nelson for all her professionalism and expertise in the handling of our recent change to State Farm. She made us feel confident and comfortable in this decision. We recently had an unpleasant experience with another insurance provider. We highly recommend her for any insurance needs. We look forward to continuing working with her. Thank you Kristen for all your help... Kelly & Sandra Demers"
We responded:
"Kelly, thank you so much for your 5 Star review. Kristen is amazing! Welcome to our family, looking forward to serving you for years to come"
Christian Dionne
November 10, 2022
5
out of
5
rating by Christian Dionne
"Outstanding service and honest policy information. Kristin Nelson did an awesome job, O and the total cost of the Auto and Homeowners policy was terrific. Thanks for all you help."
We responded:
"Chris, thank you for the very thoughtful review! Glad that we could help you and save you some money as well. Kristin is terrific and loves referrals!"
James Danner
September 7, 2022
5
out of
5
rating by James Danner
"Kristin customer service was impeccable she answered all of my questions in a time fashion. My family & I will be a long time customer. Thanks for everything"
We responded:
"Thank you for the wonderful review, James! Kristin is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
nancy pane
August 2, 2022
5
out of
5
rating by nancy pane
"Kristin has been a huge help for me. I'm very happy with the service from this office. Thank you all!"
We responded:
"Thank you for the wonderful review, Nancy! Kristin is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
Lou Ronsivalli
July 30, 2022
5
out of
5
rating by Lou Ronsivalli
"I did a thorough search for home, auto, umbrella insurance options this year and found Kristin Nelson to be courteous, professional and responsive. I signed on with them for the current year. They sent me a small red Ibanez guitar keychain -- just like my own guitar!"
We responded:
"Lou, thank you for the great review. Kristin is very knowledgeable and always willing to help. Glad you enjoyed the small gift, what a coincidence!"
joe b
June 2, 2022
5
out of
5
rating by joe b
"I was in search of home and auto insurance and was about to "settle", (and pay way more than I should have), but then said, "I'll try State Farm." I am really glad I did. The quotes were the best around but more importantly was the service I received from State Farm Rep "Kristin Nelson". I'm talking fantastic one on one service. Everytime I needed some information, I would receive it from Kristin promptly. Not being passed around from one rep to another is a huge plus. I'm very happy to be with Kristin and State Farm. I even told my daughter not to go with who she was going to go with for her auto insurance and let Kristin talk to her. Now, she will be State Farm as well."
We responded:
"So happy that you feel that way and that we could save you money. Kristin is great! Thank you for the referral, we will make sure we send you a gift card! Welcome"
white bros
April 13, 2022
5
out of
5
rating by white bros
"Great service!"
We responded:
"Thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Jeff Guerette
June 10, 2021
5
out of
5
rating by Jeff Guerette
"Luke Ramsay is professional, patient, thorough, and answered all of my questions. A+ Service"
We responded:
"Thank you for the wonderful review, Jeff! Luke is a fantastic asset to our team and we’re happy to hear he was able to help you with your insurance needs."
Jack Cusack
June 9, 2021
5
out of
5
rating by Jack Cusack
"Luke Ramsey provides excellent service. Highly reccomend!"
We responded:
"Thank you for telling us about your experience with us, Jack! Luke is a wonderful talent and we feel lucky to have him on board. Please let us know if you have any questions about your insurance policies or anything else!"
Kasper Prod
June 9, 2021
5
out of
5
rating by Kasper Prod
"Glori was very helpful"
We responded:
"Thank you for the kind words, Kasper! We’re ecstatic to hear that Glori was able to help you with all your insurance needs. We are happy to have you as part of the State Farm family."
John Ensinger
June 9, 2021
5
out of
5
rating by John Ensinger
"I came in earlier this week quickly and had great experience, plus the customer service I received from Luke R. was phenomenal."
We responded:
"We love seeing reviews like this! Thank you for taking the time to tell us about your experience with Luke at Ed Ibanez State Farm Insurance Agency. He is a wonderful talent and we are so happy to hear he was able to assist you with your insurance needs!"
Stoughton Bell
June 9, 2021
5
out of
5
rating by Stoughton Bell
"Luke Ramsay"
We responded:
"Stoughton, thank you for taking the time to leave Luke and our office a review! We are happy to have you as part of the State Farm family."
Anna Rava
June 9, 2021
5
out of
5
rating by Anna Rava
"Luke Ramsay"
We responded:
"Thank you for taking the time to leave us feedback. Luke is an amazing part of our team here at State Farm Salem. Nothing is more important to us than providing our customers with the right insurance coverage for the right price!"
grace rava
June 9, 2021
5
out of
5
rating by grace rava
"Luke Ramsay"
We responded:
"Thanks for taking the time to rate your experience with Luke at the Ed Ibanez State Farm Insurance Agency! We work hard to provide great insurance in Salem and we’re so glad you’re happy with your coverage."
Marco Caraballo
June 9, 2021
5
out of
5
rating by Marco Caraballo
"Glori Caraballo is one of the most responsive employees there! Absolutely loved her service"
We responded:
"Thank you for the wonderful review, Marco! Glori is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs. We hope we’ll be able to help you fulfill your insurance needs for years to come!"
Sam Ashooh
June 9, 2021
5
out of
5
rating by Sam Ashooh
"Couldn’t be more pleased with the level of care and professionalism provided by Luke Ramsay"
We responded:
"Thank you for telling us about your experience with us, Sam! Luke is a wonderful talent and we feel lucky to have him on board. Our State Farm in Salem would be nothing without policyholders like you!"
Kevin Mannion
June 9, 2021
5
out of
5
rating by Kevin Mannion
"I spoke to Luke Ramsay over the phone a day or two ago and I could not be happier with the service I received. He was very professional and informative about my needs, clearly and respectfully giving me different options and paths to take with my insurance. Luke is exactly the type of employee companies like State Farm need and if you're lucky enough to speak to Luke, you will be nothing but pleased with his enthusiasm and knowledge!"
We responded:
"We love seeing reviews like this! Thank you for taking the time to tell us about your experience with Luke at our State Farm family in Salem. We hope we’ll be able to help you fulfill your insurance needs for years to come!"
Connor Scott
June 9, 2021
5
out of
5
rating by Connor Scott
"Luke Ramsay provided me with all the information I needed and resolved any further questions of mine. Great Service!"
We responded:
"Thank you for telling us about your experience with us, Connor! Luke is a wonderful talent and we feel lucky to have him on board. Please let us know if you have any questions about your insurance policies or anything else!"
Parker Roberto
June 9, 2021
5
out of
5
rating by Parker Roberto
"Luke Ramsey was overall very helpful"
We responded:
"Thank you for taking the time to leave us feedback. Here at State Farm Salem, nothing is more important to us than providing our customers with the right insurance coverage for the right price. We are so happy to hear about your experience with Luke!"