State Farm® Insurance Agent Ed Ibanez

"Unbelievable customer service always looking out for their customers!"

"Jassy is great, always responds in a timely manner and follows up with an email"

"This team is consistently warm, responsive, and dedicated to delivering exceptional client service. Truly a pleasure to work with."

"I have been with State Farm Insurance for several years now. I have had the BEST customer service experience with Vanessa. She has ALWAYS followed up on any questions I have had regarding my policies with State Farm. She always makes sure I have all discounts available for my family. Her cheery attitude always make me feel like no question is too big or too small. She has made a professional and friendly relationship with me and it is so nice to have that with a large company like State Farm. I personally feel it should be “Vanessa from State Farm,” and not Jake! 😂. She should be recruited for the commercials! Cause with me it’s Vanessa from State Farm all the way! Sonya Daigle"

"Great coverage and I got such a good rate!! The company genuinely cares and is supportive and diligent when you need them! Couldn't be happier with my policy and service!"

"Been with these guys a few years. Have been ez to work with and very prompt answers if I have a question."

"I have been working with Vanessa on both home and auto insurance for some time now. Every time I call with a question or policy change, and I mean , every time, I am treated with some of the best customer service I've ever had. Vanessa is so personable, and extremely helpful. After my most recent dealings with her, I had to ask for her supervisor to give her a compliment. This service is not the norm today it feels like. However, Vanessa is always great to work with and does a great job."

"I lost my debit card that was attached to my autopay and I couldn't change it on the app. The rep was super nice and helpful and made the process simple and easy. Im a State Farm customer for life because the customer service is outstanding. Thank you for everything. I was on vacation when I got the text my autopay didn't go through and panicked. But the rep was amazing. Give her a raise!"

"If I could give more than 5 stars, I would. State Farm and their team have been nothing but exceptional. Between Vanessa, and Jassy, I always get above and beyond customer service!! They always exceed my expectations and are very dependable. Highly recommend!!"

"The staff at Ed's office is amazing! Always responsive in a very timely manner and help keep our documents on track!"

"Great communication and staff"

"Kristin Nelson is always so helpful and knowledgeable and she answers all my questions!!"

"Worked closely with Vanessa at the Salem office for a new business insurance quote. She was very helpful, knowledgeable and friendly. I have been with Ed for over 3 years for my homeowners as well as auto. Some of the fairest rates saving me hundreds but also best customer service as well"

"I can’t say enough about our customer experience with State Farm. Last year our home was struck by lightning, causing a fire. We were out of our home for 7months while we rebuilt and repaired. State Farm covered everything. We have multiple policies with them. I see Kristin Nelson getting a few shout outs on here and between her and Vanessa, our questions and calls are answered and returned promptly and the costs for our policies is very reasonable. Highly recommend!"

"We would like to thank Kristen Nelson for all her professionalism and expertise in the handling of our recent change to State Farm. She made us feel confident and comfortable in this decision. We recently had an unpleasant experience with another insurance provider. We highly recommend her for any insurance needs. We look forward to continuing working with her. Thank you Kristen for all your help... Kelly & Sandra Demers"

"Outstanding service and honest policy information. Kristin Nelson did an awesome job, O and the total cost of the Auto and Homeowners policy was terrific. Thanks for all you help."

"Kristin customer service was impeccable she answered all of my questions in a time fashion. My family & I will be a long time customer. Thanks for everything"

"Kristin has been a huge help for me. I'm very happy with the service from this office. Thank you all!"

"I did a thorough search for home, auto, umbrella insurance options this year and found Kristin Nelson to be courteous, professional and responsive. I signed on with them for the current year. They sent me a small red Ibanez guitar keychain -- just like my own guitar!"

"Great service!"

"Luke Ramsay is professional, patient, thorough, and answered all of my questions. A+ Service"

"Luke Ramsey provides excellent service. Highly reccomend!"

"Glori was very helpful"

"I came in earlier this week quickly and had great experience, plus the customer service I received from Luke R. was phenomenal."

"Luke Ramsay"