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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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melissa addonizio

February 15, 2024

5  out of  5 rating by melissa addonizio
"Great communication and staff"
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John Rogan

November 11, 2023

5  out of  5 rating by John Rogan
"Kristin Nelson is always so helpful and knowledgeable and she answers all my questions!!"
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Lisa Steelman

September 20, 2023

5  out of  5 rating by Lisa Steelman
"Ed and his staff are simply 5-star fabulous! With every interaction they were very responsive and I could trust necessary changes to my account were done immediately. They return calls within the hour, they return e-mails within the hour, and I can tell they truly care and value their customers. Thank you to Ed and staff for a great experience with State Farm."
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Michael Garcia-Feliz

September 13, 2023

5  out of  5 rating by Michael Garcia-Feliz
"Worked closely with Vanessa at the Salem office for a new business insurance quote. She was very helpful, knowledgeable and friendly. I have been with Ed for over 3 years for my homeowners as well as auto. Some of the fairest rates saving me hundreds but also best customer service as well"
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Jennifer Wentworth

September 11, 2023

5  out of  5 rating by Jennifer Wentworth
"I can’t say enough about our customer experience with State Farm. Last year our home was struck by lightning, causing a fire. We were out of our home for 7months while we rebuilt and repaired. State Farm covered everything. We have multiple policies with them. I see Kristin Nelson getting a few shout outs on here and between her and Vanessa, our questions and calls are answered and returned promptly and the costs for our policies is very reasonable. Highly recommend!"
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Kelly Demers

April 30, 2023

5  out of  5 rating by Kelly Demers
"We would like to thank Kristen Nelson for all her professionalism and expertise in the handling of our recent change to State Farm. She made us feel confident and comfortable in this decision. We recently had an unpleasant experience with another insurance provider. We highly recommend her for any insurance needs. We look forward to continuing working with her. Thank you Kristen for all your help... Kelly & Sandra Demers"
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Christian Dionne

November 10, 2022

5  out of  5 rating by Christian Dionne
"Outstanding service and honest policy information. Kristin Nelson did an awesome job, O and the total cost of the Auto and Homeowners policy was terrific. Thanks for all you help."
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James Danner

September 7, 2022

5  out of  5 rating by James Danner
"Kristin customer service was impeccable she answered all of my questions in a time fashion. My family & I will be a long time customer. Thanks for everything"
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nancy pane

August 2, 2022

5  out of  5 rating by nancy pane
"Kristin has been a huge help for me. I'm very happy with the service from this office. Thank you all!"
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Richard Drinkwater

August 1, 2022

5  out of  5 rating by Richard Drinkwater
"Amazing customer service! Kristin Nelson was professional, informative, patient, and just all around great. She helped us every step of the way, (and there were quite a few of them), and made our experience seamless. Thanks State Farm, and thank you Kristin!!!!"
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Lou Ronsivalli

July 30, 2022

5  out of  5 rating by Lou Ronsivalli
"I did a thorough search for home, auto, umbrella insurance options this year and found Kristin Nelson to be courteous, professional and responsive. I signed on with them for the current year. They sent me a small red Ibanez guitar keychain -- just like my own guitar!"
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Dave Blinn

June 8, 2022

5  out of  5 rating by Dave Blinn
"I just wanted to say that dealing, on several occasions, with Kristin N. at Ed Ibanez's State Farm Office was an absolute pleasure. She is so nice, informative and helpful, even through ALL my questions... She made things Simple and Seamless !! Thank You, Dave"
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joe b

June 2, 2022

5  out of  5 rating by joe b
"I was in search of home and auto insurance and was about to "settle", (and pay way more than I should have), but then said, "I'll try State Farm." I am really glad I did. The quotes were the best around but more importantly was the service I received from State Farm Rep "Kristin Nelson". I'm talking fantastic one on one service. Everytime I needed some information, I would receive it from Kristin promptly. Not being passed around from one rep to another is a huge plus. I'm very happy to be with Kristin and State Farm. I even told my daughter not to go with who she was going to go with for her auto insurance and let Kristin talk to her. Now, she will be State Farm as well."
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white bros

April 13, 2022

5  out of  5 rating by white bros
"Great service!"
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Jeff Guerette

June 10, 2021

5  out of  5 rating by Jeff Guerette
"Luke Ramsay is professional, patient, thorough, and answered all of my questions. A+ Service"
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Jack Cusack

June 9, 2021

5  out of  5 rating by Jack Cusack
"Luke Ramsey provides excellent service. Highly reccomend!"
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Kasper Prod

June 9, 2021

5  out of  5 rating by Kasper Prod
"Glori was very helpful"
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John Ensinger

June 9, 2021

5  out of  5 rating by John Ensinger
"I came in earlier this week quickly and had great experience, plus the customer service I received from Luke R. was phenomenal."
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Stoughton Bell

June 9, 2021

5  out of  5 rating by Stoughton Bell
"Luke Ramsay"
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Anna Rava

June 9, 2021

5  out of  5 rating by Anna Rava
"Luke Ramsay"
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grace rava

June 9, 2021

5  out of  5 rating by grace rava
"Luke Ramsay"
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Marco Caraballo

June 9, 2021

5  out of  5 rating by Marco Caraballo
"Glori Caraballo is one of the most responsive employees there! Absolutely loved her service"
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Sam Ashooh

June 9, 2021

5  out of  5 rating by Sam Ashooh
"Couldn’t be more pleased with the level of care and professionalism provided by Luke Ramsay"
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Kevin Mannion

June 9, 2021

5  out of  5 rating by Kevin Mannion
"I spoke to Luke Ramsay over the phone a day or two ago and I could not be happier with the service I received. He was very professional and informative about my needs, clearly and respectfully giving me different options and paths to take with my insurance. Luke is exactly the type of employee companies like State Farm need and if you're lucky enough to speak to Luke, you will be nothing but pleased with his enthusiasm and knowledge!"
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Connor Scott

June 9, 2021

5  out of  5 rating by Connor Scott
"Luke Ramsay provided me with all the information I needed and resolved any further questions of mine. Great Service!"